Important Update for Audiology Patients

Important Update for Audiology Patients

We, at Greater Knoxville Ear, Nose, & Throat, know that this time of “distancing” can be especially difficult for our patients who suffer from hearing loss. While we need to distance to keep everyone safe, this practice can be associated with feelings of loneliness and isolation. We want to remind our patients that we are here for you! If you are in need of any service or product related to your hearing or hearing devices, please reach out to our audiology department (865-512-1291), and we will do everything we safely can to help!

Services we are providing to help our patients at this time include: setting up captioned telephone deliveries, assisting in the download of call-to-text smartphone apps, shipping assisted listening devices for the television or for a conversation with others in the home, shipping hearing aid batteries and supplies, and helping with hearing aid repairs over the phone or in-office if needed.

We do offer curbside hearing aid repairs at our Tennova North and UT Medical Center locations. Please contact the audiology department if you would like to set up a curbside repair. Telehealth visits for hearing aid adjustments are available for patients with certain hearing aid technology.

If you are diagnosed with COVID-19 and need to be hospitalized, there are some communication tips you can share with your healthcare providers. The providers should make sure they have your attention before speaking to you, face you directly while speaking, avoid background noise when possible, and repeat or re-phrase if you do not understand the first time.

Our office hours have been reduced during this time of distancing, so if you reach our voicemail, please leave a message and we will get back to you as soon as possible. We are wishing safety and health to all our patients and we look forward to seeing you soon!

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